FAQs

Equipment

• Do your units make a lot of noise?

  No. Our Refrigerated Trailers operate with sound levels similar to a small air conditioning unit. Because the units run on standard electrical power, there are no noisy gasoline engines required.

• Are the Refrigerated Trailers secure?

  Yes. Once the Refrigerated Trailer is delivered and positioned on-site, customers may place their own lock on the rear door for controlled access.

• Are the Refrigerated Trailers water resistant?

  Yes. All Refrigerated Trailers are designed to operate in outdoor environments and are water resistant.

• Can the trailers operate as a cooler or freezer?

  Yes. Our Refrigerated Trailers operate from 0°F to 50°F.

Delivery & Setup

• Where do you deliver?

  Storage In Motion delivers Refrigerated Trailers throughout multiple regional service areas, including Ohio, the Carolinas, Florida, Arkansas, Southeast Michigan, Western Pennsylvania, and surrounding areas. If you are unsure whether your location is within our service area, please contact our team.

• Where are you located?

  Storage In Motion is headquartered in Ohio, with additional regional operations throughout the United States.

• When will my trailer be delivered?

  Storage In Motion coordinates delivery scheduling directly with each customer. In many service areas, Refrigerated Trailers can be delivered within 24–48 hours depending on scheduling and availability.

• How long after delivery can I use the trailer?

  Setup typically takes approximately 30 minutes. Once connected and operating, the Refrigerated Trailer begins cooling immediately and reaches the desired temperature in minimal time. Customers may begin loading products while the unit continues reaching operating temperature.

• Can I deliver and set up the trailer myself?

  No. All Refrigerated Trailers are delivered and set up by Storage In Motion personnel to ensure proper positioning and operation.

• Does someone need to be onsite for delivery?

  Yes. Please assign an onsite contact with a cell phone to meet the driver and serve as the primary contact during the rental period.

• Where should the trailer be placed?

  Please have a level, accessible area cleared before delivery. The Refrigerated Trailer should be placed within approximately 40 feet of the dedicated electrical outlet.

• What type of power is required?

  A 110 Volt 20 amp Dedicated Circuit with a standard three-prong outlet is required for Refrigerated Trailer operation.

• How close does the trailer need to be to the outlet?

  The trailer should be placed within approximately 40 feet of the dedicated electrical outlet.

• What happens during delivery and setup?

  Storage In Motion personnel place the trailer in the approved location, connect power, confirm the cooling system is operating properly, and secure the trailer in place.

Rental Period & Pickup

• How long can I rent a Refrigerated Trailer?

  Refrigerated Trailer rentals are available for short-term and long-term needs, including multi-month rentals.

• Can I move the unit as needed?

  No. Refrigerated Trailers should only be moved or repositioned by Storage In Motion personnel.

• Can I extend my rental?

  Yes. If additional rental time is needed, please fill out our Rental Extension Form or contact Storage In Motion in advance so scheduling and availability can be confirmed.

• What happens when the rental is finished?

  Once the trailer is empty and ready for pickup, fill out our End-of-Rental Trailer Pickup Form or contact Storage In Motion and our team will coordinate pickup scheduling.

Cost & Fees

• Are delivery and pickup included in the rental price?

  Delivery and pickup rates vary by location. Our team will confirm pricing when preparing your rental quote.

• What about metering fees and mileage charges?

  Storage In Motion does not charge metering fees or fuel costs for Refrigerated Trailer rentals. Delivery and pickup pricing varies based on location.

Support

• Who do I contact if there is a technical issue?

  Please contact the Storage In Motion team directly if you experience any issues with your Refrigerated Trailer rental. Our team will help troubleshoot and coordinate any service needs.

  Phone: 1-866-YOU-FILL (968-3455)

• What is SIMplicity?

  SIMplicity is Storage In Motion’s approach to making Refrigerated Trailer rentals simple and dependable. Our team handles delivery, setup, and pickup so customers can focus on operations instead of logistics.